Operations Specialist I

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Workforce Scheduling

In-Person

Job Summary

***This is a full time, in-person position. The Operations Specialist I is NOT a remote position.***

The Operations Specialist I performs a variety of operational support activities, ensuring that all casework is completed accurately, on time and in compliance with established policies and guidelines. This includes daily administrative and customer support to internal and external customers

Requirements

EDUCATION

High School diploma or equivalent.

EXPERIENCE

Minimum two (2) years' clerical, customer service or related operations experience.

ESSENTIAL SKILLS & ABILITIES

Interpersonal Communication

Oral & Written Communication

Problem Solving

Decision Making

Microsoft Office

Detail Orientation

Taking Initiatives

Self-Motivation

Highly Organized

Detail-Oriented

Proficiency working with MS Office Suite, such as Word and Excel.

Skills

Decision Making, Detail Orientation, Detail-Oriented, Highly Organized, Interpersonal Communication, Microsoft Office, Problem Solving, Self Motivation, Taking Initiatives, Verbal Communication, Written Communication

Responsibilities

Coordinates and organizes work activities. Monitors processes, prepares and maintains reports, and gathers data for management detailing departmental actions. Thorough documentation of actions, records and/or correspondence is required., Performs other duties as assigned, Provides varies administrative support duties and may assists with special projects., Resolves issues and communicate more difficult problems to the next level support or leadership., Works collaboratively with various internal departments, external resources, vendors, and/or customers to resolve issues, while keeping leadership inform of progress and resolutions.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.