Operations Specialist I - Card Disputes Team

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

Essential Functions/Responsibilities

• Performs basic tasks to support the operations group such as routine data entry, basic Calculations, file maintenance, client support, and other duties as assigned. Ability to multitask.
• Data Entry (i.e. file maintenance, transactions)
• Clerical Duties (i.e. filing, scanning)
• Document and Data Review
• Level 1 Issue Research & Resolution
• Handles internal/external telephone calls
• Balancing & Reconciliation
• Processes fraud and non-fraud ATM/ITM disputes
• Creates business credit cards for clients
• Review ATM/Teller transactions
• May be asked to participate in special projects (i.e. conversion, release, disaster recovery)
• Other duties as assigned

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 0-3 Years of experience in Fraud and/or Card Disputes
• Prior clerical/data entry experience preferred
• Customer Service experience
• May have some prior banking experience
• Basic knowledge of Word & Excel
• Basic Computer Skills
• High School Diploma or equivalent

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Occasionally stands and walks.
• Frequently sits.

Compliance Statement

• The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.