Operations Specialist I - Equity Trade Support

Job Summary

You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with taking live orders over the phone, action rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times. You will have the chance to mediate conflict situations in a manner to ensure the best solution for the parties involved. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

Job Description

What is the opportunity?

You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with taking live orders over the phone, action rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times. You will have the chance to mediate conflict situations in a manner to ensure the best solution for the parties involved. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

What do you need to succeed?

• Perform complex tasks within an area or department and provide work support when department personnel are not available.
• Communicate effectively with a diverse group of equity/options traders, correspondents, money managers, and RBC Personnel by asking and answering questions in an accurate, professional, and timely manner. You would also assist with monitoring work volumes, daily reports and inventories. Work with associates to resolve issues in a timely manner and notify supervisors of critical items or trends.
• You would also perform periodic evaluations of processes of all desks for possible improvements in efficiency, risk management and/or use of technology. Discuss ideas for improvements with the supervisor and implement agreed upon changes. You would be responsible for processing assigned tasks in the absence of staff in an accurate, timely manner with minimal assistance.
• Assist during heavy volume periods or in the partial daily absence of staff to complete departmental processing in an accurate and timely manner to minimize overtime.
• Provide on-the-job training and work direction to staff members.
• Provide recommendations or enhancements for department procedures or processes.
• Verify, input and/or maintain information/data into computer files, databases or systems or in record retention systems. Work may include statistical reports to department management.
• Understand how processing can impact clients, departments and firm.
• Refer to department manuals for instructions, task assignments and work functions required for the specific role.
• Other duties and responsibilities as assigned.

Must-have

• High School diploma or equivalent with 2 years of operations experience or equivalent industry related experience.
• Record of providing outstanding customer service in a faster-paced environment.
• Strong decision-making ability. Must be willing to strive to find solutions to client problems and issues.
• Position may involve a high degree of stress and pressure.
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Effective problem identification, analytical and resolution skills. Ability to gather and analyze relevant information clearly and effectively.
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Intermediate to advanced skills utilizing MS Excel.
• Series 7 and 63 or 66 licenses.
• Understanding of Equity and Option markets

Nice-to-have

• College degree.
• Strong understanding of RBC's back office systems (i.e. Broadridge, Fiserv APL, FIX connectivity).
• Prior experience working on a trading desk or trade operations.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-11-19

Application Deadline:

2024-01-22

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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