Operations Specialist Lead - Wire Investigations (Hybrid)

Overview

This Operations Specialist Lead position provides advanced operational support for the Wire Investigations team in the execution of daily activities. Facilitates processes and workflows while ensuring compliance with all applicable regulations and policies. Maintains records and/or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. Is a subject matter expert in their daily responsibilities. May guide less experienced specialists on the team through knowledge in the area of work.

This is a hybrid position. The base pay for this position is relative to your experience but the range is generally $24.74 to $42.88 per hour. This range is for California based Individuals only. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits.

Responsibilities

• Service - Develops and maintains relationships with customers, associates and vendors to achieve business goals and streamline service experience. Answers inbound communications to service accounts, fulfill requests, or address issues. Determines client needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Performs complex data entry, processing and documentation. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
• Handle and resolve wire transfer issues, including but not limited to:
• Amendments
• Recalls
• Returns
• Traces
• General ledger account research
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.

Qualifications

Bachelor's Degree and 1 years of experience in Financial Services or Operations Support OR High School Diploma or GED and 5 years of experience in Financial Services or Operations Support

Additional Preferred Qualifications

• Strong ability to work independently, multi-task, handle high volumes, and support cross-functional teams
• Excellent written and verbal communication skills with ability to convey information
• Proficient at independently researching and solving complex scenarios
• Solid networking skills and strong ability to establish relationships with internal business partners
• Strong attention to detail
• Critical thinking with the awareness to know when to challenge or question
• Able to work in a transforming environment and be an ambassador for change
• Aptitude for following process and procedures