Operations Supervisor

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage.

Operations Supervisor

Our company is looking for an Operations Supervisor to start immediately!

The Role

We are seeking a talented and motivated Supervisor for our Philippine Operations. The Supervisor will oversee assistant performance, monitor, and maintain the quality of outputs based on standards provided by the client and the quality team. The main goal is to drive success. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue through expanded use of the Wing platform.

Who you are:

You are a passionate people-person who loves the dynamics of building relationships with team members & customers

You are a strong team player and able to work well with others

You enjoy identifying goals, breaking them down, and figuring out how to reach them

You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle

You are obsessed with customer success and go above what’s required to promote customer satisfaction through different strategies in people management

Duties and Responsibilities include but are not limited to:

Oversee assistants and monitor their attendance, performance, and the quality of their service and outputs

Identify areas of improvement and strategize on ways to develop the assistant’s skills to meet the client’s expectations

Conduct coaching sessions to improve performance and to identify assistant challenges and help them to overcome them

Promote employee engagement through different programs to boost morale

Schedule: US work hours (40+ hours per week)

Salary: Basic Salary+ Skilled-based bonus

Depends on Experience and Skills

Location: This is a hybrid role. Must be living within Metro Manila and is willing to work in a co-working space as needed.

Qualifications:

A Bachelor’s degree

Excellent written and spoken English communication skills

At least 2-3 years of experience as a supervisor or team lead in a BPO environment or similar

At least a year of experience working in the virtual assistant field

Environment & technology needed for the job:

Fast reliable Internet connection & reliable electricity

Professional microphone headset or functional computer microphone equivalent

Fast, responsive computer

Clean & professional background/audio environment for video calls with customers

Benefits

People-focused company with a culture centered on community and personal growth

Ability to network with executives at one of the fastest-growing companies in the US

Opportunity to obtain knowledge about many industries simultaneously

Remote work-friendly

Avenues for rapid promotion & salary increases as the company scales

Work on a 100% remote team that's spread across the globe

Be a part of an early growing customer success team at an early stage, high-growth company

Competitive compensation

*Only qualified candidates will be processed and will be invited to take the assessment, scheduled for the initial and final interviews.

What are you waiting for? APPLY WITH US TODAY!