Operations Supervisor

The Rail Operations Supervisor is responsible for providing a safe, customer oriented, and cost-effective response to our customers’ industrial switching needs. The Rail Operations Supervisor coordinates the safety initiatives, workflow processes and procedures, personnel management, and daily operational needs within the rail operations team(s) on the site(s).

Roles and Responsibilities

Safety

• Perform Safety Management System related activities such as Employee Efficiency Testing, Loss Prevention Observations, Incident Reporting, as well as managing both pre-shift and situational job briefings where appropriate.
• Implement changes as a result of site and employee performance audits in a timely manner and follow-up to ensure effectiveness of changes.
• Assists in the response to incidents, effectively executes the recommended solutions / corrective actions as a result of such incidents.
• Works with employees on a daily basis to ensure that all Cando’s safety policies are strictly adhered to with a focus on operational practices, identifying potential hurdles, targeting inconsistencies and aligning the services of the operations to meet customer needs.
• Executes proper work systems and procedures for operational effectiveness.
• Be a leader in safe work practices; responsible for the mentoring of employees in all aspects of safe railway operations.

Management, Administration & Planning

• Ensure service aligns with vision, mission, goals and the needs of the customer.
• Supervises contractors on site and ensure they have the understanding, skills, training, and resources to achieve objectives.
• Lead activities related to Rail Operations initiatives; deliver said initiatives as they relate to company programs and policies.
• Assists with invoicing and purchasing for sites and ensure accurate tracking of key consumables.

Leadership & Employee Development

• Work with site train crews to improve operational practices, identify hurdles, target inconsistencies and align services.
• Promotes harmonious employee relations while guiding and coaching team members; build and maintain healthy customer relationships at the site level.
• Assists in the preparation and execution of employee development plans; assists in assuring all employees have adequate training to contribute fully to the project.
• Work with local Class 1 providers under the direction of the Rail Operations Manager to resolve day to day issues.

Skills, Knowledge, and Abilities

• Communicates effectively both orally and in writing with people of all backgrounds, levels of comprehension including managers, employees, customers, and the public.
• Demonstrates initiative to work with others to foster a respectful workplace; creates a work environment that is open to maintaining positive relationships.
• Considerable knowledge of modern principles, practices, and techniques in leadership and the creation of successful working teams.
• Ability to measure and report financial metrics and align with department budgets.
• General understanding of the principles of efficient service delivery.
• Demonstrates innovation and responsibility in the decision-making process.
• Ability to implement best practices in skill development, training, and service delivery which will be sustainable.
• Proficient in a Microsoft Word, Excel, and Outlook with the skill to adapt easily to other software systems.
• Ability to perform rail switching as a ground person and/or locomotive operator if necessary.
• Ability to obtain and maintain GCOR certification, CROR certification, certification in various FRA standards, a valid state driver’s license, a safety critical medical status, and meet all additional Cando and site-specific customer requirements.

Education & Experience

• Experience leading railway personnel in a customer focused environment.
• Experience in managing for efficiency and effectiveness to bring about change in a fast-paced environment.
• Associates degree or equivalent demonstrated experience in a rail/business/transportation field.
• Minimum two (2) years in a leadership position preferably in the railway and/or industrial environments.
• One (1) year experience working with Safety Management Systems in an rail/industrial environment.

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.