Operations Supervisor - PHL Mail and Messenger Services

This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. As an Operations Supervisor, you will oversee a team and ensure that all team unit objectives and standards are consistently met. Successful candidates in this vital position will be flexible problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

Job responsibilities

• Manage costs in line with agreed budgets.
• Manage outsourced print and mail activities
• Support business and client projects
• Develop relationships with key contact and day to day internal clients.
• Set and review local operating procedures within standard framework.
• Performance management of direct reports including performance evaluations & corrective action, may be involved in some level of salary planning
• Assigns & sets workflow priorities
• Ensure that training and development for all staff is appropriate and effective
• Maintain working knowledge of production equipment in line with job specification.
• Advise users and staff on the appropriate methods of production and provide technical support and advice where necessary
• Oversee reasonable ad hoc duties as required by the Operation Manager

Required qualifications, skills and capabilities

• High School Diploma required or the equivalent. College Degree preferred.
• Minimum 2+ years people manager experience
• Strong attention to detail with excellent organizational, time management and planning skills
• Proficiency in Microsoft Office applications
• Previous experience in a print and mail background is a plus
• Self starter that can work independently with minimal supervision

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.