Operations Support Analyst (Bilingual)

This job is primarily responsible for providing operational support to supervisors and managers to achieve established team, department and business goals. Under the guidance of the Management team, they will be responsible for assisting the supervisors in managing and tracking the overall performance of their employees via operational administrative support. The role would also require the ability to interface and communicate with all levels of employees as well as time management, organizational skills, and data tracking/analyzing abilities.

This is an onsite role within our La Vergne TN facility.

What will be my duties and responsibilities in this job?

• Assists the supervisors/managers in tracking and documenting staff

  attendance (tardies/absences) across all shifts

• Fieldglass and Workday Administration - staffing support of supervisors and

  managers, partnering with Talent Acquisition team and KOCG to open and approve requisitions

• Work with Supervisors and Recruiters to coordinate interviews, track

  existing openings and communicate final decision

• Tech Talk Compliance Training - Coordination of compliance training

  and reporting

• Assign and manage the locker distribution to all employees across shifts
• Prepare, track and analyze monthly workforce reports and site metrics
• Monitor time tracking systems (Kronos, Work Records) for any

  irregularities (e.g., missing schedules, missing punches, negative PTO

  etc.) and work with the supervisors to make the necessary changes

• Perform new or refresher training to the supervisors on time tracking

  systems

• Onboarding logistics - work with the supervisors to complete, monitor

  progress and track onboarding logistics for all new hires

• Assist the supervisors in documenting and reporting all safety incidents

  and work-related injuries to Safety Manager

• Monitoring and coordinating various systems access (CVision, Great

  Plains, UnitTracker etc.) for new hires and terminated employees

• Actively participate as an Operation Engagement Champion in the site

  activities

• Work with Supervisors and HR Partner to document and track monthly

  site recognitions

• Coordination of internal transfers of staffing between shifts
• Assist the supervisors in tracking key performance indicators (KPI)

What are the requirements needed for this position?

• 1-year experience in a customer service function
• High School Diploma or GED is required
• Minimum 2 years of experience in administrative/clerical role in service

  of an hourly paid workforce

• 2+ years of Advance Excel experience
• Bilingual (Spanish or Arabic)

What other skills/experience would be helpful to have?

• Ability to work independently and in a team environment
• Ability to interact effectively and positively with all levels

  of company personnel as well as external personnel

• Relentless attention to detail in a fast paced multi-dimensional

  organization

• Excellent communication, interpersonal and organizational skills
• Must be available to work extra hours and Saturdays as needed

Pay Range:

$20.03 - $33.05

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.