Operations Support Associate

Operations Support Associate

Hybrid (1-2 days in office) El Segundo Apex Systems is currently seeking an Operations Support Associate. This is a unique opportunity to join our team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. Qualified candidates should apply online AND send their resume directly to us at [email protected]

Responsibilities :

• Provide assistance to our advisors and clients with the routing and use of many systems associated with the Broker/Dealer
• Troubleshoot and resolve product or service problems; finding the cause and explaining the best solution to resolve the issue
• Resolve simple problems with efficiency and direct complex inquiries to the IT Support team and/or vendor for resolution
• Utilize the CRM tool to record calls and status of all requests
• Provide follow-up to ensure full customer satisfaction
• Escalate requests to or consult with senior staff when solution is unclear
• Report problems with procedures and make suggestions for improvement
• Participate in special projects that enhance the overall advisor and client experience
• Provide support to our clients in all aspects of the Client and Advisor Portals
• Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule
• Provide training support on department process and system navigation

Requirements :

• Minimum Education Required High School Diploma
• Demonstrated technical acumen
• Understanding of MS Exchange and MS Office 365
• Excellent typing skills
• Understands how to interact with and navigate web-based applications
• Strong orientation toward service
• Patience when working with callers that are less technically proficient
• Strong organizational skills
• Excellent interpersonal communication skills
• Flexible and adaptable to change in a fast-paced environment
• Courteous and empathetic to customer concerns
• Able to work well independently and within a team environment
• Ability to handle challenging calls with poise, patience and positive attitude

Desired :

• 3+ years of technology-based call center experience
• 3+ years of overall PC tech experience
• 3+ years of experience w/ Windows
• Previous customer service background and experience a plus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.