Operations Support Associate

Description

ActioNet has an immediate opportunity for a Operations Support Associate requiring a Public Trust located in Silver Spring, MD (hybrid work available). ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. In this role, you will be responsible for assisting key stakeholders with various projects and administrative tasks. These tasks include tracking and managing key stakeholders' inquiries, deliverables, and schedules to support operations necessary for a high-quality, cost-effective, efficient, and timely service management program

As the Operations Support Associate you will assist the service management program and serve as the primary point of contact for tracking and managing inquiries, deliverables, and schedules to ensure timely response to inquiries, submission of required deliverables, and updated schedules. This position will assist in tracking and managing onboarding requirements for new staff. The ideal candidate will be willing to support any project or administrative action/requirement across multiple domains. Travel for the position will be limited.

What is in it for you?

• Join a diverse team providing Programmatic and Technical support to a federal agency
• Opportunity to grow personally and professionally.

Duties and Responsibilities

• Assist in conducting and managing projects
• Interface with key stakeholders, schedule meetings, maintain data, create and distribute reports
• Assist key stakeholders in addressing and responding to inquiries or requests on time
• Support key stakeholders in the development and submission of deliverables
• Establish direct relationships with key stakeholders to provide customized administrative support
• Other duties as assigned

Basic Qualifications:

• Associate or Bachelor's Degree in a related field of study (such as IT or Business Management) Direct and relevant experience can be substituted for the degree requirement
• Minimum of one (1) year of solid experience in an Operations Support or similar role
• Strong organizational skills reflecting on the ability to perform and prioritize multiple tasks
• Excellent business communication skills, verbal and written
• Strong interpersonal skills
• Attention to detail

Preferred Qualifications:

• Experience in Marine and/or Aviation related industries

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.