Operations Support Specialist I

Operations Support Specialist

Oklahoma City, OK

Onsite Position

BancFirst Tower, Downtown Oklahoma City

100 N. Broadway Avenue, Oklahoma City, OK 73102

Full Time:

9:00 a.m. to 6:00 p.m. M-F

7:30 a.m. to 1:00 p.m. One Saturday per month

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily reconcilement of statement and notice production totals

Monthly confirmation of proper statement banners applied to appropriate accounts

Supply ordering for the department as needed

Daily processing of returned mail

Responsible for the support (answering calls and emails) of bank personnel on operational issues including:

• Use of teller platform
• Use of new account platform
• Use of Horizon deposit applications
• Debit Card ordering
• Debit Card transactions and maintenance
• Teller workstation setups

Perform other job related duties and special projects as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Applicant should possess superior customer service abilities

Previous teller and/CSR experience preferred

Excellent verbal and written communications skills

Exceptional problem solving skills

Applicant should be computer literate and capable of adapting quickly to changing software environments. This qualification encompasses the ability to comprehend and act upon technical instructions from vendors and team members as they relate to the functionality of the software.

Applicant should have proven task management skills and be able to readily adapt to change

Regular attendance and punctuality is an essential function of the job

PREFERRED SKILLS AND QUALIFICATION

Previous teller and/or CSR experience

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of keying and repetitive motion

Ability to lift and/or move and carry up to 5 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is an $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity...Our differences enhance business performance.