Operations System Lead

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors®. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

The Operations System Lead will be a critical component of continuous process improvement efforts in Operations as the primary facilitator of intake, clarification, and prioritization of improvements to a variety of systems. The Operations System Lead will help identify and remove blockers to increase efficiency of the continuous improvement processes and manage organizational change created by system enhancements. The Operations System Lead will also have responsibility in working directly with operations leaders and subject matter expects to understand their needs and ensure we are leveraging our systems to execute day-to-day business processes with excellence.

What you'll do

• Work closely with Operations Excellence leaders, Operations leaders and subject matter experts to determine essential details, value, and priority for each incoming request. Work collaboratively with the team to develop ambiguous asks into valuable, strategic solutions.
• Deal with conflicting ideas and interests effectively and professionally through negotiation and problem-solving skills.
• Capture important details and communicate those details clearly and concisely with both operations leadership and technical team members through face-to-face conversations, documenting real-time clarifications and design details and written correspondence.
• Present your work, or the work of the team, to various audiences including other Product/IT/Operations teams, end-users, company leaders and other stakeholders to explain and promote changes and elicit constructive feedback.
• Comply with established delivery processes and help examine and evolve team specific guidelines to improve the efficiency and effectiveness of the delivery lifecycle.
• Contribute to elevate the team culture with an open mind to constructive criticism, sharing honest non-judgmental feedback, and embracing a positive and pragmatic attitude towards continuous process improvement.
• Other duties as required or assigned.
• All other duties as assigned.

What you'll bring

• 2+ years of business analysis experience required
• Bachelor's degree in business administration, computer science, information systems, or relevant experience
• A solid understanding of application development, analysis techniques, and tools used in the software development lifecycle.
• The ability to interact with and professionally present to a diverse group of stakeholders, including end-users, executives, managers, and subject matter experts.
• Able to organize, coordinate and influence users and teams.
• Analytical, problem solving, and strategic thinking skills.
• A natural curiosity to explore and try new approaches, technologies and techniques.
• Demonstrate an understanding of the importance of the relationship with the cross-functional partners
• Be precise, concise and clear in all communication - excellent verbal and written communication skills.
• Be prepared to succeed in a fast moving, rapidly changing environment
• Ability to gather and interpret relevant data and information
• Must have flexibility and the ability to learn quickly in various technical and creative environments, while delivering quality work within tight deadlines
• Protect and take care of our company and member's data every day by committing to work within our company ethics and policies.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What's in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

#LI-KT1 #LI-Hybrid

Note: Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment.

If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov and your state's Attorney General at https://www.usa.gov/state-attorney-general.