Operations Team Manager

Operations Team Manager

Sheffield, South Yorkshire, United Kingdom (Hybrid working available post probation)

Salary: £30,000 - £35,000

UniHomes is seeking a driven and experienced Operations Team Manager to join our growing team in Sheffield. In this pivotal role, you'll lead and inspire our dedicated Customer Operations team, ensuring a seamless and positive experience for our student customers. You'll oversee the supply of essential services such as energy, water, TV licensing, and broadband while driving operational efficiency and customer satisfaction.
You’ll report to the Customer Operations Manager and act as line manager to the Customer Operations team of seven.
Key responsibilities:

• Lead, coach, and develop your team to deliver exceptional results in a positive and supportive work environment.
• Manage team performance through clear targets, effective training, and performance reviews.
• Contribute to the development and implementation of operational strategies to ensure team objectives are aligned with business objectives and equipped to meet future challenges.
• Drive continuous improvement by monitoring and analysing key performance indicators and identifying opportunities for optimisation.
• Identify and troubleshoot operational issues, implementing solutions to streamline workflows and processes and reduce errors.
• Implement and maintain robust processes to ensure accuracy, efficiency, and adherence to compliance regulations.
• Foster strong relationships with internal teams and external suppliers to ensure seamless service delivery.

Skills and experience:

• Extensive experience leading and motivating teams in a fast-paced operational environment.
• Proven ability to coach, mentor, influence and develop team members to achieve their full potential. 
• Demonstrated ability to lead and implement process improvements, adapt to evolving business needs, and drive organisational change. 
• Ability to thrive in a fast-paced, scaling business. Resilience and the ability to remain calm under pressure and adapt quickly to changing priorities and challenges.
• Excellent written and verbal communication skills, including the ability to simplify complex processes for team members and stakeholders. 
• Strong interpersonal skills and the ability to build and maintain effective relationships with team members, suppliers, and internal stakeholders. 
• Ability to analyse data, identify trends, and make informed business decisions to drive operational efficiency and improve financial performance. 
• Strong Excel skills and experience with CRM systems, preferably Salesforce. 
• A passion for delivering exceptional customer service and a commitment to meeting customer needs. 

About us: 

UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).
 
Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in over 60 university cities and towns across the UK, and we have huge ambitions for 2025.
 
Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.
We are a team driven and united by our core values:

• Lead the Way
• In it Together 
• Customers Matter
• Keep it Simple 
• Rise Above Challenges 
• Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.