Operations Tech Support

WHO WE ARE

Avant Gardner is a live music entertainment brand, renowned for its annual Electric Zoo music festival and its 80,000 square foot flagship venue in East Williamsburg, which features the world famous Brooklyn Mirage.

Home to artists and performances from every musical genre, Avant Gardner is renowned as a global leader in electronic music. In 2022, DJ Mag named Avant Gardner the Best Large Venue in North America and the sixteenth best club in the world. The brand's success stems from its unique combination of "A-List-meets-underground" programming, innovative venue design and state-of-the-art production capabilities.

WHO YOU ARE

• Someone who is highly organized
• Someone who is able to juggle multiple things at once
• Someone who is reliable and has a "no task too small" attitude
• Someone who can keep calm under high pressure situations

ABOUT THE ROLE

The Operations Tech Support role is responsible for the installation and breakdown of Billfold tablets/POS systems, assisting with inventory, update, and maintenance of equipment, and providing technical support to staff and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Check all devices upon arrival for good working order, alerting Tech Lead if devices need repair or replacement
• Setup devices per instructions from Tech Lead
• Check WiFi and bluetooth to ensure connectivity is enabled
• Ensure wiring is in good working order
• Perform walkthroughs of the venue throughout the event to ensure machines are in good working order and troubleshoot, as necessary
• Provide technical support to staff and guests
• Shutdown devices at end of event, cleaning and properly storing them to charge
• Locate/create power solutions at all bars, secure power outlets under every bar to ensure all devices have power

PREFERRED QUALIFICATIONS

• High school diploma/GED and completion of a craft apprenticeship or equivalent work experience
• AA degree in a technical field, a plus
• Highly motivated and able to work independently

PHYSICAL REQUIREMENTS

• Must be willing to work long shifts, including overnight shifts
• Must be able to work standing for extended periods
• Must be able to move, pull, carry or lift 50 pounds

COMPENSATION

• Hourly rate for this position is $18-$25