Operations & Workplace Experience Specialist

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

About You:

• You’re passionate about building infrastructure to support Tulip’s employees 
• You have superb organizational and time management skills. 
• You’re detail-oriented and an effective communicator
• You have experience in event planning and project management.
• You possess a sense of urgency, reliability, and commitment to mastering your work.
• You’re personable and empathetic to understand and work with all kinds of people
• You thrive in dynamic environments, comfortable with ambiguity, and you approach challenges with common sense and practicality.
• You’re a Jack or Jill of all trades, driven by a desire to learn.
• You can keep track of many threads – understanding what must happen in a day, a week, a month – while keeping the mission level in mind
• You are passionate about personal development and are always actively working to improve - in all areas of your life
• You can practice extreme ownership
• You are low-ego and high EQ, always asking what you can do to make the people around you more successful
• Finally, you’re working hard and you’re patient.

What Skills You’ll Need? 

• Bias for action
• Outstanding organizational and time management skills
• Great verbal and written communications skills
• Project, program, and event management experience
• Creative and collaborative 
• Flexibility, adaptability, and the ability to roll with the punches
• Ability to deal with ambiguity and have a solution-oriented approach to problem solving
• Ability to work with different types of people, and build relationships quickly 
• Interest in startups

Key Responsibilities:

• Full-time working from the office is expected
• ~50% of the time supporting the Operations team with priorities in service of the organization and day to day HQ office space management 
  • Troubleshooting issues, other office related projects 
  • Keeping the space organized, clean, stocked
  • Managing and maintaining the Envoy system 
  • Coordinating on site visits by external guests
  • Greeting and managing visitor experience in the space
• General office support
• Monitor the Operations Jira board and inbox and respond to requests 
• Manage inventory, ordering for snacks, food, and other office supplies
• Organize and maintain office records and database systems
• Open, sort and distribute incoming correspondence and packages 
• Responsible for supporting all onsite travel & event logistics (managing room blocks, etc)
• Managing the Tulippad schedule and logistics 
• Responsible for organizing, managing and maintaining the Tulip Wiki and all Ops-related knowledge base policies/processes/etc 
• Visitor management
• ~50% of the time culture and workplace experience @Tulip
  • Build and manage all workplace experience policies and programs that impact Tulip’s culture 
• Responsible for overall employee workplace experience - both in office and the hybrid/remote employee experience and culture 
• Responsible for company wide annual internal events execution (town halls, culture events, holiday party, etc) - build out and manage program and calendar of internal events
• Responsible for employee appreciation strategy and gifts (Swag, Tuliversaries, etc)
• Manage and oversee Tulip Communities program and events (Womxn@Tulip, Allies@Tulip, Parents@Tulip, etc)
• Oversee and responsible for internal and external speaker series (Lightning Lunch Talks, Ask the Expert, etc)
• This role reports to the Operations Lead

Key Collaborators:

• Business Operations, People Operations, IT, CEO Office

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.