Operator Support Associate

We’re looking for a full-time Operator Support Associate (Customer Support Associate) to join our high-performing and fast-paced support team. You will serve as a trusted advocate and resource for our customers and strive to maintain JetInsight’s reputation for the best customer service satisfaction in the industry.

Your responsibilities will include:

• Solving client issues via all channels including chat, email, and phone
• Becoming a cross-functional team player by partnering with our Customer Success and sales teams
• Being the voice of the customer by providing feedback to the Product and Engineering teams
• Helping to improve the customer experience while working in a collaborative, fast-paced, and fun team environment
• Some after hours and weekend work will be required

You resonate with the following skills, traits, and experience:

• A history of success in a customer-facing role
• Excitement to work at a growing start-up
• A desire to learn and immerse yourself in a new industry to truly understand the customer
• An attitude that gets things done
• Strong problem-solving abilities to quickly understand customer's core issues and find creative solutions
• An interest in aviation and/or the travel industry is a plus!