Ops Lead SpecialistCAP

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as an Operations Lead Specialist - Client Account Profile

POSITION SUMMARY

The Ops Lead Specialist Client Account Profile is responsible for assisting the supervisor with enhancing the productivity of the unit in addition to performing specialized operational processing activities to support the firm's business lines. These activities include work distribution, running of department productivity numbers, training new specialists, managing the day to day resources for the unit. Responsible for escalating any issues to management. The Lead Specialist II will work closely with the Client Service Group to provide our internal clients with quick and accurate account set-ups and maintenance.

PRINCIPAL RESPONSIBILITIES

1. Workflow Management

• Ensure daily output standards for both quality and timeliness are met.
• Coordinate control/production related activities.
• Verify the set up new accounts, make changes to existing accounts and close accounts that are no longer needed.
• Coordinate intraday and end of day prioritization and reconciliation of daily work/proof and control.
• Gain efficiencies to improve individual productivity.
• Help to ensure all deadlines and requirements are being met.
• Manage daily production reporting.

2. Problem Resolution

• Monitor and assist in the resolution of issues.
• Follow up on open inquiries.
• Interact with other BBH departments on resolution of issue.
• Help to identify and document errors in an effort to reduce exposures.
• Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.

3. Quality Control

• Review and verify work of team members.
• Approve/provide sign-off of team members work.

4. Training

• Provide training through assisting in the development of team members.
• Assist team members with day to day activities/provide back-up support.

5. Other

• Utilize and operate all tools and technology appropriate to the role.
• Have an understanding of the big picture - how specific function impacts the firm.
• Contribute to Division or Firm process improvement activities.

KNOWLEDGE, SKILLS AND ABILITIES

• Education level and/or relevant experience(s)
• BS/BA degree or equivalent work experience.
• 5- 7 years of custody or securities processing or other industry experience.

Knowledge and skills (general and technical)

• Proven knowledge of one or more product area within Operations and its process.
• Ability to perform technical responsibilities of the job with a high level of competence.
• Aptitude for thorough and timely research, analysis and resolution of a problem.
• Ability to communicate professionally through effective verbal and written skills.
• Organizational skills and detail-oriented.
• Ability to multi-task.
• Ability to work in a team environment.
• Ability to meet deadlines and work under pressure.
• Proactive self starter who is detail and goal oriented.

What We Offer

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
• A culture of inclusion that values each employee's unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range for this role is $52,000 to $62,350, which is specific to Jersey City, NJ and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Salary Range

$52,000 to $62,350

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range shown above is only for the New York City and/or Jersey City location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.