Ops Prod Systems Mgr

• Provides leadership, business ownership and oversight of key and critical core bank assets.
• Applies operational, system and regulatory knowledge to proposed new or enhanced products or services when called on by Product Strategies & Solutions, Treasury Services, Digital Channels or other units; assists with testing and evaluation of new products or services.
• Provides change management framework, insight, knowledge and leadership in the development and implementation of Core bank functionality.
• Creates Data & Application Ownership framework for managed assets. This includes system/application health, user roles and data stewardship.
• Creates critical system & transaction monitoring framework with dashboards to provide awareness of system availability.
• Provides thought leadership, direction and options for DR/BCP/Resiliency improvements, situational table top exercises and improvements in production/incident management.
• Manage relationships with various service providers; monitors vendor performance to ensure compliance with service level and contractual agreements; negotiates enforcement or update; defines an exit strategy when necessary; attends vendor meetings to ensure the bank’s requirements are considered when features are added or enhanced.
• Provides subject matter expertise to internal and external auditors and consultants related to the interpretation, application and enforcement of policies and procedures.
• Works with Technology &Innovation Project Managers, analysts, and programmers to identify, prioritize and implement system enhancements.
• Ability to provide both tactical and strategic analysis of management issues that affect the bank.
• Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals.
• Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends.
• Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments.

Must-Have*

• Bachelor's Degree
• Minimum 5 years banking operations experience in a financial institution required.
• Minimum 5 years banking and operations management experience.
• Minimum 3 years experience in managing projects and/or teams required.

Skills and Knowledge

• Management experience within financial services operations.
• Critical and strategic thinker.
• Knowledge of applicable regulatory requirements.
• Seasoned problem-solving, analytical and decision-making skills.
• Strong project management skills. Excellent verbal and written communication skills.
• Ability to create influential documents, presentations and group or team facilitation.
• Working knowledge of financial and budget process.