Ops SpecialistFT Comm

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

POSITION SUMMARY

The Ops Specialist Funds Transfer Client Service is responsible for resolving Funds Transfer inquiries and breaks related to wire transfers. These items are received directly from external clients, other departments or through break reporting. S/he will research and respond to inquiries using all available resources. This includes researching within the system, seeking advice from coworkers and contacting BBH's correspondents. The incumbent will be expected to provide excellent client service through exceptional written and verbal communication, timely resolution turnarounds and quality results. A successful candidate must demonstrate an understanding for delivering high levels of customer satisfaction along with the ability to think beyond the immediate need/inquiry and developing solutions to prevent the inquiry in the future. This position requires a high degree of sensitivity to client needs and issues as well as a desire for getting to the bottom of things.

PRINCIPAL RESPONSIBILITIES

1. Client Relations

• Provide superior client service through excellent written and verbal communications with the client or BBH employee.
• Keep the client informed via periodic status updates (generally in Inquiry Manager) throughout the life of the inquiry particularly for items going over multiple days.
• Ensure responses are completed before or within established turn around time standards set by FT Management.
• Build and maintain relationships with clients, coworkers and BBH's correspondents at all levels in order to be able to provide excellent client service and quality responses.
• Ensure all established FT deadlines and regulatory requirements are being met.

2. Conflict Resolution

• In timely manner, investigate and resolve cases received via Inquiry Manager, swift, fax, phone or break reporting. These inquiries have a wide range of complexity. They can require the specialist to simply provide a copy of an instruction or it can require the specialist to investigate a potential error and recommend corrective action.
• The specialist needs to thoroughly investigate the client's inquiry, providing them a resolution and ensure the appropriate corrective transactions are executed if necessary. S/he should use all available resources such as Keystone, TLM, Merva or BIDS to find the solution.
• When necessary, the specialist should involve and interact with other BBH departments to resolve the item.
• As inquiries may remain open over several days, it is necessary to be detail oriented and follow up on open inquiries in a timely manner. This follow up consists of providing the client status updates as well as ensuring the BBH's correspondents are providing any necessary information to resolve the item in a timely manner.
• Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure to the firm and client.

3. Process Improvement

• While searching for resolution on the particular inquiry, the specialist should question current processes, procedures and practices and work with Supervisor to bring about necessary changes and improvements in order to prevent the inquiry from happening again.
• In general, the specialist should also look to enhance the productivity of the unit by recommending changes to systems, processes and procedures within the group.
• As FT management reviews all errors to identify areas of improvement, the specialist will be required to Identify inquiries related to errors and help document them.
• The specialist will need to be detail oriented and organized. At times, cases are handed off to another specialist and it is important for them to clearly and easily understand what has been done to date to identify a resolution.

KNOWLEDGE, SKILLS AND ABILITIES

Education level and/or relevant experience(s)

- BS/BA degree or equivalent work experience.

- 2 to 3 years of industry experience.

Knowledge and skills (general and technical)

- Knowledge of one or more product areas within Operations and its process.

- Research, analysis and problem resolution skills.

- Ability to communicate professionally with all levels through effective verbal and written skills.

- Organizational skills and detail-oriented.

- Ability to multi-task.

- Ability to work in a team environment.

- Ability to meet deadlines and work under pressure.

- Proactive self starter who is detail and goal oriented.

Other requirements (licenses, certifications, specialized training, physical or mental abilities required)

• Enthusiastic, ability to engage others and strong champion of change
• Desire to improve operational procedures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Salary Range

$52,000-$56,000

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.