Optimization Front End Developer

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG Travel

AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.

About the role

The AIG Travel Rapid Lab team manages AIG Travel's global direct to consumer businesses including travelguard.com in the US. We also work with our global travel partners to serve optimized travel insurance experiences directly within their purchase paths for increased client conversion and satisfaction.

The Optimization Front End Developer, works with our marketing team, data scientists and UX experts to design and test digital experiences that resonate with our clients. The role has a direct impact on the success of our testing programs and the measurable results achieved.

The incumbent will be experienced in front end web design and development including java, CSS, HTML. Prior experience in advanced testing is an advantage.

Major Responsibilities:

• Collaborates with the Marketing, UX and Data Science teams to ideate testing opportunities
• Leads feasibility analysis for new test design concepts
• Creates and updates experiences, optimization rules. (Includes Html, CSS and JavaScript updates) directly within global travel partner purchase paths
• Creates and updates experiences, optimization rules etc. (Includes Html, CSS and JavaScript updates) within AIG Travel's owned direct to consumer applications around the world.
• Aligns AIG Rapid Learning Lab and the travel partners' requirements (for example partner brand and experience guidelines) to deliver best use of technologies for optimized user experience and conversion.
• Business subject matter expert on AIG's Optimization toolset and other owned digital tools as necessary providing first level support to Rapid Learning Lab team in utilizing the tools available
• Leads UAT and QA activities with travel partners to ensure accurate representation of AIG products and services in all variations on the travel partners digital infrastructure. Sample tasks may include validating content, functionality, device-responsiveness, WCAG compliance, in addition to confirm optimization rules for each audience segment.
• Manages a small team of offshore resources providing guidance on prototype build.
• Implementation of marketing and web analytics tracking tags via Adobe Experience Platform Data Collection (Adobe Launch) and Adobe Analytics
• Building HTML microsite prototypes for sales team for potential new partners presentations.
• Collaborate with UX designer to ensure all design requirements are feasible with website CMS templates and components.

Minimum Requirements:

• Hands-on business side experience with website content management systems (e.g., Adobe Experience Manager)
• Extensive design knowledge in HTML, CSS, JavaScript, jQuery, and bootstrap.
• Experience in working with data layers for web analytics and tracking
• Prior experience of Multi variant testing tools and practices. (e.g., Adobe Target, Optimizely, Google Optimize)
• Exceptional organizational, presentation, and communication skills - both verbal and written.
• Must be self-managed, responsive, and dedicated to customer support.
• Knowledge of responsive design, device / browser compatibility, and WCAG / ADA guidelines.
• High level of attention to detail - Accuracy of the user experience and optimization tests have the highest importance.
• Solid decision-making and problem-solving skills; ability to successfully manage and prioritize multiple concurrent projects
• Demonstrated ability to deal with change and be a team player

Nice to have

• Prior experience in the travel or financial services industry
• Knowledge of 1 or more Adobe digital marketing tools (Adobe Experience Manager, Adobe Target, Adobe Analytics, Adobe Experience Platform Data Collection (Adobe Launch), etc.)

#LI-CM1

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Travel Assist, Inc.