Oracle CC&B Technical Consultant - Canada

The key objective of this role is to identify, prioritize, design, and develop enhancements and integrations supporting our client’s Oracle Utilities solutions. The position is based in Toronto, with a virtual work environment. Must be able to travel to Canadian-based client work locations as required.

Essential Functions and Responsibilities:

Serve as a Technical Consultant for the Client’s Oracle Utilities solution, which consists of

• Oracle Customer Cloud Service (CCS)
• Oracle Customer Care and Billing (CC&B)
• Oracle Meter Data Management (MDM)
• Oracle Customer to Meter (C2M)
• Collaborate with the Red Clay Lead and Project Manager to support the client in identifying, quantifying, and prioritizing enhancements for backlog refinement.
• Adopt the client’s agile SDLC for Oracle utility enhancements
• Design, develop, test, and deliver prioritized enhancements
• Support the client in the definition and execution of test scenarios and test cases
• Liaise between client IT and business teams to gather and validate requirements and proposed solutions
• Provide guidance, direction, and knowledge transfer (KT) to client IT resources to enable internal development of enhancements
• Advise client on technical best practices and product features
• Support troubleshooting, debugging, and defect resolution for enhancements
• Support the evolution of Red Clay’s delivery methodology and capabilities through feedback from current and previous projects

Required Skills & Qualifications:

• 5+ years overall relevant experience implementing and supporting Oracle Utilities Solutions
• CC&B/CCS, including consulting or services.
• Completed Industry standard Certifications in MDM, CCS implementations:
  • Oracle Utilities Meter Data Management 2 Certified Implementation Specialist
  • Oracle Utilities Meter Cloud Service 2022 Implementation Specialist
  • Oracle Utilities Customer Cloud Service 2021 Implementation Specialist
  • Oracle Utilities Meter Data Management 2 Solution Engineer
• Utility industry experience.
• Strong product knowledge of Oracle Utilities CC&B/CCS, including design, development, configuration, and enhancements.
• Computer programming experience with Java and JavaScript
• Deep understanding of the Meter-to-Cash flow/Billing.
• Strong knowledge of SQL