Oracle Marketing Consulting Business Systems Analyst - Remote

At Oracle North America Applications Consulting, we're building the bridge between Oracle's innovative technology and the people who use it to achieve incredible things.

Come and join us! Our team focuses on North American based clients using our back office cloud applications. Our team members are primarily located in North America and India. We're growing fast, and we need consultants ready to bring their unique skills, energy, and creativity to help us continuously innovate how we deliver world-class client experiences on cloud applications projects.

Implementations range from self to full service, simple to multi brand/multi-channel configurations, platform and/or feature migrations, and the configuration of new feature add-ons. In this role, the Business Systems Analyst is responsible for delivering white glove service through product expertise, delivery excellence, while always maintaining a strong customer focus.

The ideal person will excel in creating a global inclusive environment, possess an infectious positive can-do attitude with the ability to inspire and build rapport with team members and clients. This person maintains a collaborative approach when working across teams and delivering results under pressure. This person will have experience in supporting previous digital marketing automation tool implementations and/or expert level knowledge of the Oracle Marketing platforms (ex. Oracle Integration Cloud (OIC), Oracle Autonomous Data Warehouse (ADW), Oracle Unity, Responsys, Eloqua or other similar solutions) with transferable abilities. Knowledge of Marketing Automation standard methodologies and strategy, data management standard methodologies, APIs, and application of project management and agile methodologies are key to the Business Systems Analyst's success.

Specifically, they will be responsible for work at every phase of the software implementation lifecycle such as:

1. Implementation:

• Scope: lead Discovery workshop exercise capturing Client requirements.
• Documentation: document and obtain Client sign-off on requirements.
• Demonstrate & Train: demonstrate configuration process according to Client requirements via video training.
• Build: where applicable, configure front end fields according to Client spec.
• QA: quality check configuration against implementation standards and Client requirements.
• Test: create test plan and complete validating configuration.
• Review: review configuration with end customer ensuring accuracy and satisfaction.
• Client sign-off: following configuration completion & review, Client training, and all contractual deliverable are complete, obtain the final BRD and implementation sign-off.
• Transfer to Day 2/Self Services: participate in meeting/communication formally concluding configuration and transitioning Client to managed/shared services.

2. Post Implementation:

• Communication: communicate implementation completion with the assigned account owner and Client lead.
• Documentation: transfer and host all documentation captured during the build process.
• Administration: finish the remaining administrative tasks as required.

3. Post-sale support:

• Internal Contract Review: Participate in internal contract overview meetings verifying delivery requirements, time-to-market commitments, & resource needs.
• Provisioning: Monitor new Client provisioning process ensures a seamless customer experience.
• Pre Client Kick-off activities: aids in customizing deck, creating asset delivery requirements documentation, assists with the build-out of project plan wireframes, creating Oracle/Client contact sheet, configuring demo environment use cases, and more.

4. Department innovation and optimization: delivering full Campaign Service Offerings. Contribute to the offering evolution by sharing ideas around new customer needs and future trends, completing innovative staffing plans and process enhancements, meeting evolving Client expectations, and supporting ongoing changes in technology.

5. Technology: contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies.

6. Delivery excellence: ensure process standardization and governance practices are applied and leverage reusable artifacts.

7. Reporting: productivity, chargeable activity, incident analysis, and adhoc reporting as required by the manager.

8. Collaboration: with sales, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet clients' needs.

9. Culture: contribute to a distributed teammate culture, with a focus on positive values, collaboration and creating a positive and successful working environment.

Skills

• Cloud Marketing Automation
• Oracle Product Certification (or competitor equivalent)
• Product Administration and Implementation experience, including technical product knowledge
• Data Modeling & System Architecture knowledge
• Business Systems Analyst experience
• Database marketing, CDP, CRM and DW integration experience and standard methodologies
• Knowledge of basic ETL processes, a plus
• API build and integration experience, a plus
• HTML, CSS, Javascript and landing page automation, Simple SQL or PLSQL script

Relevant Experience

• 8 - 10 years relevant experience in email marketing or interactive marketing industry required
• 2 years of consulting experience preferred
• Good communication and presentation skills with the ability to communicate and negotiate in a professional manner with clients and internal staff
• Undergraduate degree or equivalent experience preferred
• Ability to craft and articulate strategic solutions
• In-depth knowledge of implementation methodologies and standard processes
• Knowledge of competitive and partner products, technology and solutions
• Proficient in using selling and negotiation techniques and tools

All candidates must be able and willing to travel in your region of the US where you are based (Eastern US, Central US, or Western US) as needed.

Must be legally entitled to work in US due to the nature of the clients and the work.

Travel: up to 25%

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About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer