Order Confirmation Specialist

Job Description:

Introduction

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Overview

This exciting opportunity is part of our dedicated Commercial Customer Care team based in Parsippany, NJ.

Summary

The Order Confirmation Specialist will support the Customer Service/Logistics teams with a variety of administrative tasks, mainly focusing on confirming orders for material to be produced and shipped.

Specific responsibilities include, but are not limited to:

• Contact customers on a daily basis to confirm orders are ready for production and delivery.
• Continuous follow up with customers until all orders are confirmed or changed.
• Work closely with Production, shipping and customer service.
• Make appropriate and accurate changes to orders.
• Troubleshoot shipping issues that arise and work with the customer and transportation to resolve in a timely manner.
• Assist Account Specialist as needed with processing orders.
• Communicate with management on orders that consistently change.
• Assist with special projects as needed.

Under This Roof, We Require

• Bachelor's Degree preferred.
• 1-3 Customer Service experience.
• Inbound/Outbound phone experience preferred.
• Order Entry experience.

Under This Roof, We Also Value

• Advanced telephone techniques.
• Advanced ability to navigate a computer system.
• Intermediate level proficiency in MS Office and Google Suites.
• Excellent verbal and written communication skills.
• Excellent listening skills with an ability to fully understand the complexity of a problem and the ability to offer good solutions by providing a high level of customer satisfaction.
• Advanced ability to multitask.
• The ability to work effectively with a team, develop workflows and processes to help improve performance is an essential requirement.
• Ability to manage and organize information from various channels such as phone, email and EDI.
• Excellent organizational skills and attention to detail.
• Excellent problem solving and creating thinking skills.
• Excellent time management skills.
• Excellent follow-through skills.

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).