Order Entry Specialist

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Responsibilities:

• Attend and solve commercial doubts about the TM and operation products.

• Respond to inquiries from the Sales and Technical team regarding the orders and ensure they are resolved in a timely manner.

• Track the purchase orders (customers / partner), reporting delivery time of the OC.

• Validate the flow for the release of a purchase order, reviewing information between the financial team, sales and operation.

• Validate customer order information, add or modify notes or specific requests for special orders.

• Generate new customer orders using the history and work with configured articles.

• Validate the process for the generation of NFR keys

• Validate the process for the application and delivery of keys for PoC

• Validate the request and delivery of keys for Laboratories (Internal)

• Validate after-sales processes of the AC / RK with the correct validity, version of the product installed in the client, correct quantity that is reflected in the OC

• Perform follow-up of Presales, After-sales in clients with SMB solutions

• Train the partner in the use of the Partner Portal tool.

• Perform a constant communication of product information and sales exercises (Channels and Trenders).

• Deliver project reports (open / closed / invoiced).

Requirements:

• Strong understanding of the sales process to support the sales team

• Experience attending Internal Customers

• Graduation: IT, Business Administration or similar

• Strong communication and organizational skills

• Fluency in Spanish is required

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