Order Fulfillment Analyst

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
The Order Fulfillment Analyst will assist in supporting the Senior Analyst in applying existing and future data paths to identify problematic areas within order fulfillment, suggest improvements and bring up complex fulfillment issues to management for immediate resolution. The ideal candidate is organized and responsible, with a keen sense of leadership. They should have a successful background in data analysis, reporting and tactical planning. Collaborating with the Senior Analyst Order Fulfillment, as part of the Operations team, you will play a key role in improving on time delivery performance for our customer experience, and improving our analytic capabilities by identifying gaps in reporting and streamlining operational processes.
Responsibilities:

• Establish and provide data extraction processes from any IT systems used by Amplify to enable data for decision making analytics
• Build when required the optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, PostgreSQL, Snowflake, ODBC
• Identify and support the alignment of systems and their data architecture to meet business insight requirements
• Independently problem solve data issues when reported by data consumers, and provide automated analytical solutions
• Promote data integrity by monitoring systems and working with system owners to ensure highest standards are achieved
• Develop specifications, and develop and build automated analytical dashboards using market leading analytical software tools
• Develop analytical reporting products using data warehouses
• Identify, design, and implement internal process improvements: automate manual processes, optimize data delivery, re-design infrastructure for greater scalability, etc.
• Build analytics tools that apply the data pipeline to deliver useful insights into key operational processes and provide insight which can be reacted to in a high paced operational environment. operational efficiency and other key business performance metrics.
• Deliver high quality data insight applications in visualization applications using Tableau
• Document data process tasks and provide advice on where automation is possible
• Build and develop effective SLA / KPI monitoring dashboards which are proactive in nature.
• Identify and lead on ways with other stakeholders to help develop processes which improve data reliability, efficiency and quality
• Work with global technology teams when developing / understanding data models required for analytical reporting solutions

Order Processing:

• Ensure adequate reporting structure between key collaborators including Sales and Customer Support as well as internal supply chain team members (e.g. Planning and Vendor Management)
• Order Fulfillment and Order Exception case queue reporting across the Order Fulfillment team members
• Perform Order Fulfillment duties as needed such as processing kit cases, and sending to vendor for fulfillment and continue to be the liaison for Amplify internal employees and the vendor
• Consistently demonstrate customer service excellence and standard processes by acting as an Order Fulfillment spokesperson in meetings and workshops as needed
• Provide Order Fulfillment training for all new hires
• Regularly review progress, feedback and monitor KPIs within peer groups.
• Document and update standard methodologies to share with senior leadership

Basic Qualifications:

• Degree required
• 3+ years of relevant data analytics experience in supply chain planning, inventory management, and/or manufacturing experience.
• 3+ years of experience using CRM, ERP, and data visualization systems, notably Salesforce, NetSuite, and Tableau
• Analytical, strategic and creative problem solving skills
• Sophisticated proficiency with Excel and Google Sheets

Preferred Qualifications:

• Experience with SQL, MySQL, PostgreSQL, Snowflake, or other database systems
• Experience in the field of education, school / district leadership, educational publishing / technology
• Experience in leadership and in a solution-based environment
• Ability to think strategically and handle multiple challenging priorities

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $75,000 - $85,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.