Order Management Analyst

C.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume, fast-paced position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies. Your written and verbal communication skills and ability to navigate through the gray areas within processes will be critical to your success as you convey complex and dynamic information to team members, customers, suppliers, and supplier's partners.

Eden Prairie, MN, Visalia, CA, or Peoria, IL - Our hybrid work model of 3 days/week in the office and 2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life.

Responsibilities:

• Manage and execute orders which may including tracking shipments; exception management; inventory reconciliation, forecasting, and replenishment; invoicing; and reconciliation of claims, credits, and pricing
• Resolve problems with service failures and orders that do not flow through the automated system properly
• Leverage technology and process improvement to remove roadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
• Perform to tactical and operational KPI targets

Required Qualifications:

• Minimum 1 year of customer service or account coordination-related experience
• Proficient in Microsoft Excel; able to navigate multiple systems
• Available to work flexible schedule including some weekends and holidays
• High school diploma or equivalent

Preferred Qualifications:

• Bachelor's degree a plus!
• Supply chain knowledge
• Demonstrated commitment to excellent customer service
• Strong written and verbal communication skills
• Strong attention to detail
• Team-oriented; able to work collaboratively in fast-paced environment
• Ability to work independently
• Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
• Process-oriented; able to identify gaps and opportunities for improvement
• Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.