Order Management Configuration Specialist

Job Title

Order Management Configuration Specialist

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Join a team that manages the order fulfillment for our customers Imaging Systems orders. This is done by ensuring accurate configurations and timely purchase order placement to meet customers requested delivery dates.

You are responsible for (but not limited to)

• Ensuring customer purchase orders submitted to Philips are documented and compliant with established business controls, policies, contractual agreements, in a timely manner, per departmental turnaround time requirements.
• Reviews and processes on the Integrated Client (SAP or Siebel) system, ensuring value alignment properties and transactions are present and appropriate for the purchase order as it pertains to the integrity of the order.
• Process Purchase Orders (PO) for accuracy and compliance with Philips terms & conditions, policies and contractual agreements.
• Validating and processing change orders, credit and debits to meet acceptable departmental turnaround times.
• Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
• Effectively sets priorities in order to meet commitments and established departmental goals.
• Ensures established processes are followed and adjusted when more efficient ways of working are brought forth.
• Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
• Active participant in LEAN initiatives through completion of Quick and Easy Kaizen initiatives &/or formal continuous improvement programs.
• Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
• Ensures established processes in compliance with Philips' Quality Standards of business conduct and followed
• Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
• Other duties as assigned.

You are part of

Philips' Supply Chain Management team, which is part of the Global Business Services (GBS) hub in Nashville, TN - responsible for leading operational execution, reducing complexity, and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. The Philips GBS Nashville hub has experienced significant growth in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology, and we are looking to build the team in Nashville with passionate, inspirational, collaborative, and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you should have the following skills and experience

• Bachelor' degree and/or equivalent business experience involving general accounting principles
• Basic understanding of revenue recognition, incoterms, billing of ladings, credit holds, and sales discounts
• Proficiency with Microsoft Office (intermediate Excel experience, including knowledge of pivot table and Vlookup)
• Ability to display organizational, analytical, and interpersonal skills; excellent written and verbal communication skills
• Ability to display flexibility and adaptability to a changing environment
• Ability to manage and prioritize multiple projects, working with cross-functional teams in a fast-paced environment

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Nashville, TN.

Why should you join Philips Global Business Services?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

#LI-PH1

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.