Order Management Coordinator (Remote, U.S.)

Position Summary

We are seeking an Order Management Coordinator to join Uniguest's Global Sales Operations team. In this position, you will be required to work onsite at Uniguest's headquarters in Nashville, TN once a week. This position is temporary and will support our Enteprise Resource Planning (ERP) Software Integration Project team with data migration and other project related intiatives. The project term is six months. A strong attention to detail, strong analytical skills, and customer-centric approach will be essential in maintaining efficient order processing, optimizing billing processes, and providing exceptional service to our customers.

Primary Responsibilities

• Process customer orders promptly and accurately, ensuring compliance with company policies and procedures.
• Review and validate orders for completeness, accuracy, and adherence to contractual terms and conditions.
• Collaborate with internal teams, such as sales, finance, and operations, to address order-related issues and ensure smooth order fulfilment.
• Generate and issue accurate and timely invoices to customers.
• Ensure billing accuracy, resolve billing discrepancies, and address customer inquiries.
• Collaborate with finance and operations teams to reconcile billing records and support revenue recognition activities.
• Maintain comprehensive and current order records.
• Ensure proper documentation and archiving of billing records for audit and compliance purposes.
• Maintain a systematic approach to organize and retrieve order-related information.
• Collaborate with customers and internal teams to resolve order-related issues, billing disputes, and inquiries in a timely and professional manner.
• Assist with ad-hoc data entry tasks, such as updating customer records, order details, and billing information.
• Ensure data accuracy and completeness while maintaining confidentiality and data security.

Experience & Skills

• Strong attention to detail and accuracy, with the ability to handle complex billing scenarios and contractual terms.
• Proficiency in using order management and billing software applications (e.g., Salesforce, ERP systems).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and customers.
• Strong problem-solving and analytical skills, with the ability to identify issues and propose solutions.
• Customer-centric mindset, with a focus on delivering exceptional service and resolving customer inquiries.
• Ability to work independently in a remote-based environment and manage priorities effectively.
• Familiarity with financial and accounting principles related to billing and revenue recognition.

Required Qualifications

• Degree in business administration, finance, or a related field.
• Prior experience in order management, billing, or a similar role, preferably in the software industry.

About Uniguest

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more - all designed to deliver a consistent and safe experience to our clients' customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.