Order Management Correspondent

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, visit https://www.youtube.com/watch?v=lo7IX7XAsZg .

We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Order Management Correspondent for our Fredericksburg location.

Job Description

The selected candidate will:

• Work with our Branches to provide excellent customer service to our Branches' customers across the country.
• Process equipment and parts orders received via phone, e-mail and transmission through our C4C Customer Relationship Management System.
• Participate in a telephone queue to provide part pricing and availability, part number identification and order assistance to our Branches' customers.
• Work with other departments such as Finance, Contract Management and Materials Management to insure accurate and efficient processing of customer orders.
• Communicate directly with branch colleagues regarding order status information to insure customer expectations are being met.
• Responsible for learning and following all applicable procedures and work instructions relating to the Company's Management System.

Required Qualifications

The successful candidate's background will include:

• High school diploma required; Associates or Bachelor's degree preferred.
• Customer service experience.
• Knowledge of basic business practices.
• Good communication skills/phone skills required.
• Computer skills, including proficiency in G-Suite.
• SAP experience preferred.
• Regular physical attendance at the worksite.

We offer a competitive salary, excellent benefit package including Profit Sharing and 401(k) Plan as well as an on-site exercise facility, free exercise classes and a health and wellness program.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.