Order Management Representative

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world's most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Overview:

The Order Management Representative position is to fulfill software, service, and training orders from order entry through order invoicing. This individual is also responsible for generating system reports covering status of orders, customers, and other order fulfillment key processing indicators. The Order Management Representative position requires the ability to work independently and to manage priorities and time effectively. In addition, this individual will work with internal and external customers to resolve order issues.

Responsibilities:

• Enter and review sales orders for products and/or services in accordance with company policies and procedures
• Review and complete sales order packages for accuracy, errors, and omissions in conjunction with Trend's revenue recognition policies
• Maintain information detailing the status of orders received for processing
• Resolve discrepancies and order issues across departments quickly to meet processing metrics.
• Research and address customer questions/issues as necessary
• Actively participate in the resolution of complex order issues/problems with management as necessary
• Gather, maintain, and properly file internal and external correspondence as it relates to all sales orders.
• Handle inbound calls to assist our Channel partners

Required Qualifications:

• Ability to multi-task and handle multiple priorities in a fast-paced environment.
• Flexibility to work any shift between the hours of 7am-6pm CST with occasional overtime based on business needs
• Punctual, regular, and consistent attendance is required
• Ability to be flexible and adapt to changing priorities based on business need

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.