Order Management Specialist

The Role

Ceribell is currently seeking an Order Management Specialist.  We are looking for a highly motivated individual who thrives in a fast-paced work environment.  The Order Management Specialist will be reporting to the Supervisor, Order Management.  This individual is a key player to the service we provide to our customers.  Order Management will ensure customer orders and internal orders are processed in an efficient and timely manner in compliance with company requirements and quality expectations and help ensure an excellent customer transaction experience. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary. This individual will be administrating and expediting orders, daily processing Commercial orders, Internal orders, Pilot, RMA, Service replacement orders, warranty, Clinical Study, creating cases if needed.   This role will be responsible for improving Ceribell customers’ experience from ordering to receiving and will drive resolution of customer and product issues by working closely with the Manufacturing, Sales, and Finance departments.  

What You'll Do

• Review contracts and order paperwork for completeness and accuracy
• Process customer orders in Salesforce and NetSuite in an efficient and timely manner, while maintaining open communication with the Operations and Sales teams to allow efficient and accurate fulfillment
• Maintain an open line of communication with customers and the Sales team to provide updates on order status and other information
• Support the Sales team in onboarding customers to ensure a flawless transition
• Be able to handle projects on top of the day-to-day duties; that includes ad hoc reports
• Ensure customer records and sales order data are maintained with accuracy and integrity within Salesforce and NetSuite
• Work with customers to address issues to ensure effective and long-term problem resolution
• Proactively communicate issues back to management and follow order management processes

What You'll Need

• Preferred Bachelor’s degree from an accredited college
• Solid MS Office and computer Skills
• Experienced with order entry in Salesforce is a must
• NetSuite experience is a plus
• Self-motivated with a knack for being meticulous / detail oriented 
• Superior verbal and written communication skills, ability to communicate effectively with senior executives and customers
• Well organized; able to effectively handle multiple tasks and prioritize
• 2+ years’ experience in Order Management, Customer Service, or Sales Operations
• Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines
• Ability to work in a high-pressure environment with extended hours required during end of quarter or month end
• Able to anticipate change and react efficiently, comfortable with ambiguity
• Excels under pressure, maintaining a calm demeanor
• Discretion in handling confidential materials and issues
• Works well independently and with a team
• This individual should be able to go to the office when it’s needed

What We Offer

• Base + Bonus + Ceribell Equity 
• 100% Employer paid Health Benefits for the Employee 
• Life & Long-term disability insurance paid 100% by Ceribell
• Flexible paid time off
• 11 Paid Holidays
• Maternity and Paternity Leave 
• Fantastic culture with tremendous career advancement opportunities