Order Management Specialist

Job Description Summary

As part of the North America Supply Chain organization, the International Order Management Specialist is responsible for completing order transactions and resolving order errors to ensure accurate and timely order fulfillment. The position will facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

OVERVIEW

• Follow established procedures, practices, and policies for Department and the Quality System.
• Ensure adherence to regulatory business and department guidelines, policies, and procedures.
• Resolve sales order issues to ensure accurate order fulfillment.
• Work with distribution centers to support on-time delivery and other company KPIs.
• Meet or exceed established order accuracy and turn-around standards.
• Handle all customer contacts professionally and courteously.
• Maintain up-to-date, comprehensive knowledge of business unit and regional services and products through participation in training, meetings, coaching, and feedback sessions.
• Manage short-supply situations, backorders, and manual allocations as required.
• Input and manage orders for exception products requiring special handling.
• Compose accurate, prompt, and appropriate replies to all customer contacts.
• Ensure that all potentially serious incidents are raised to the appropriate levels of management.
• Ensure orders are accurate and released in alignment with SLAs to ensure no customer or BD operations impact. Modify orders in the ERP system and WMS per regional requirements, including canceling lines, adjusting quantities, changing pick dates, changing mode of transportation, lot-hard allocation, and creating air orders.

EXPERIENCE

• Minimum of 1 year experience with ERP system(s)
• Minimum of 2 years experience in a similar role (export, logistics, order management, customer service)
• Minimum of 2 years prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).

COMPETENCIES

• Team player with impactful verbal and written communication skills
• Ability to influence without authority
• Strong attention to detail
• Strong customer focus and a track record of implementing best-in-class service levels
• Ability to build strong relationships with relevant stakeholders
• Skillful at setting priorities, meeting deadlines, and managing multiple tasks
• Versatile learner with the ability to function in a changing environment
• Action-oriented and results-driven, independently seek continuous improvement opportunities
• Must be self-motivated and can be productive with little or no direct supervision
• Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)
• Beginner to Advanced Microsoft Excel skills preferred

EDUCATION

• A high school diploma plus three years of experience.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA AZ - Tempe BPV Building 4

Additional Locations

Work Shift