Order Management Specialist

The Role 

Ceribell is currently seeking an Order Management Specialist.  We are looking for a highly motivated individual who thrives in a fast-paced work environment.  The Order Management Specialist, reporting to the Manager or Order Management, will be playing an important role at Ceribell to ensure that all orders are processed accurately and efficiently. 

Responsibilities 

• Process customer orders in Salesforce and NetSuite in an efficient and timely manner, while maintaining open communication with the Operations and Sales teams to allow efficient and accurate fulfillment 

• Prepare and deliver invoices to customers 

• Review order paperwork for completeness and accuracy 

• Maintain an open line of communication with customers and the Sales team to provide updates on order status and other information 

• Ensure customer records and sales order data are maintained with accuracy and integrity within Salesforce and NetSuite 

• Proactively communicate issues back to management and follow order management processes 

​Requirements/Qualifications 

• Prefer bachelor’s degree from an accredited college 

• Prefer experience with order entry in Salesforce and NetSuite 

• Prefer experience in Order Management, Customer Service 

• Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing to deadlines 

• Able to anticipate change and react efficiently, comfortable with ambiguity 

• Extreme attention to detail 

• Excels under pressure, maintaining a calm demeanor 

• Superior verbal and written communication skills