Order Management Specialist

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are looking for a Order Management Specialist to join our Revenue Operations team, reporting to the Manager, Global Revenue Operations.

You will:

• Be the trusted advisor to the Sales team, collaborating on pricing, product and commercial terms, shaping outcomes
• Manage the Deal and Contract documentation process, including financial governance and review of all terms and conditions
• Process contracts and orders, while ensuring all required documentation is in place and in compliance with internal policies
• Liaise between Sales teams, Legal and Finance to help create non-standard contracts
• Help with quote to cash process and order management operations, including Salesforce CRM opportunity and CPQ Quote review
• Monitor and enforce Salesforce CRM data accuracy and compliance with established processes
• Suggest operational improvements to processes

You have:

• 3+ years' experience in a Contract Management, Revenue Operations, Deal Desk, Sales Operations, Finance Operations roles
• Experience in preparing contracts and ordering documents with different degrees of complexity and size
• 3+ years' experience with Salesforce CRM and CPQ tool
• Experience working with a remote sales team
• Self-starter, able to work in a fast-paced, self-directed environment
• Bachelor's Degree or related experience

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Base salary range: $68,00 - $85,000 USD annually
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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