Order Management Specialist

Company Description

IAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.

We provide world-class procurement, finance and IT services to IAG’s operating companies which include Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL and Vueling.

Our vision is to create and deliver innovative solutions to drive sustainable transformation across the Group. The company is headquartered in Krakow, and has operations in London, Barcelona, Madrid and Dublin

In IAG GBS, every day is different. Finance role in Order Management Team gives an opportunity to perform, monitor, validate end to end process for Indirect Operating Costs.

Job Description

• Perform end to end process for indirect airline costs - including creation of purchase requisitions, approval and audit of invoices, clarification of mismatches until final resolution (versus contracted conditions with Procurement, IT, business and suppliers),
• Manage daily incoming invoices against POs - ensure correct information flow between suppliers and internal system,
• Analyse and verify system errors, cooperation with IT and stakeholders until final mitigation of identified mismatches,
• Ensure process execution according to agreed procedures, Service Level Agreements (SLA) for Contract Leakage; analyse and report the results on regular basis,
• Resolve complex queries from suppliers and stakeholders,
• Proactively maintain cooperation with suppliers, internal and external partners,
• Perform continuous improvement approach in the area of responsibility.

Qualifications

• MS degree in Finance, Accounting, Economics or related fields,
• Experience in working for financial international organization,
• Working proficiency in Ariba, SAP HANA, MS Excel and PowerPoint,
• Commitment to service excellence, process improvements and automation; strong customer focus; good analytical and problem-solving skills as well as attention to detail,
• Stakeholder management skills across a diverse geographic region and at multiple levels, with the gravitas to engage with and influence stakeholders,
• Operate effectively in an environment with tight deadlines,
• English skills on at least B2 level,
• Willingness to travel.