Order Management Specialist
Job Description
Position Functions
- Partner with the sales team reviewing rep/pod, district and regional quotas to ensure progress is tracking throughout the period with order closing.
- Understand district/pod goals/quotas for your areas of responsibility
- Be proactive and request purchase orders from facilities to prevent aging.
- Strive to close each period with current orders (30 days or less).
- Strategizes ways to improve processes; working with the sales team, communicating with customers and your manager
- Review the OMS Scorecard (tracking for your area(s) of responsibility) on a monthly basis to develop improvement plans.
- Consistently demonstrate/ improve your working knowledge of all processes and requirements to complete tasks.
- Assist in order processing from initiation by the sales team to invoicing including but not limited to correcting errors in appropriate systems. Anything holding up the collection of a PO or invoicing of the order.
- For internal audits, must ensure PO integrity is attained with order accuracy, to include PO, product and pricing. Strive to be 100% compliant
- Assist in resolving AR issues by researching inquiries and requesting credits/rebills when needed.
- Provide excellent customer service and professional communication for internal and external customers.
- Communicate challenges and wins to sales leaders on a regular cadence including but not limited to Weekly updates
- Run and distribute incomplete order reports to reps/pods copying sales managers as requested and also as applicable based on open order balances communicating efforts to obtain PO's and/or assistance needed.
- Plan and communicate coverage for absences as needed
- Participate, coordinate and support field initiatives
- Lead and/or participate in process improvement pilots
Requirements:
Education:
- High school diploma or equivalency required
- Bachelors degree preferred
Experience:
- Minimum of five (5) years sales support and customer interaction
Competency:
- Approachable and strong communication skills.
- Professional, tactful and diplomatic.
- Ability to work without supervision. Resourceful.
- Customer service oriented. Responsive.
- Problem Solver/Strategist
- Articulate, both written and verbal.
- Microsoft Office.
- Adaptable
- SAP/CRM, although not required, is a plus.
Travel: - Domestic up to 10%
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Date Posted
07/03/2023
Views
4
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