Order Management Specialist

Job Title
Order Management Specialist

Job Description

Full Time - Order Management Specialist - Nashville, TN - Jan 2023

Are you interested in a Full-Time opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) degree to apply to our Order Management Specialist roles at our site in Nashville. Through this role you will gain meaningful, hands-on experience working for a HealthTech company.

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

This position's primary responsibility is to processes sales orders in conjunction with our internal project managers, factories, and logistics service providers to meet customer requirements related to delivery, installation, and invoicing our customers. This role is key to making sure our customers receive the right products at the right place and time and is the focal point for problem resolution for Supply Chain issues. Be the first to help start up our brand-new location in Nashville and join the Commercial Operations team.

You are responsible for

Order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Below are some of the main job functions:

• Ensure that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
• Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
• Track order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.
• Act as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
• Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
• Escalate issues appropriately and promptly to ensure optimum customer satisfaction.
• Ensure established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
• Completes all required and/or assigned training courses within established departmental time frames.
• Complies with Quality Standards and Philips' standards of business conduct.
• Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.

You are a part of

The Commercial Operations team where you will work in a fast paced, competitively healthy, and friendly working environment. You will share ideas and partner with team members to problem solve, process improve, drive effectiveness, and reduce nonvalue add processing steps and activities.

To succeed in this role, you should have the following skills and experience

• Bachelor's degree in business, supply chain, or related fields.
• Previous Supply Chain internship related business or administration experience is a plus
• Business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
• Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
• Ability to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
• Comfortable working in a fast-paced, deadline driven collaborative team environment.
• Positive, self-starting, flexible, and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
• Complies with Philips' quality standards, business conduct, and all established processes are followed
• May be required to work overtime, based on business &/or departmental needs.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Nashville, TN.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran