Order Management Specialist

The Elevator Pitch

Do you have a keen sense of problem-solving and strong sense of accuracy and discipline? Do you enjoy working cross functionally to ensure process scale? Are you experienced in process changes and automation?

In this Order Management Specialist role, you will help support our ever-growing order volume to support anticipated demand. You will take a look at our order processes in place and help determine how we can improve and/or automate these processes, while working cross-functionally to ensure strong working relationships.

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?

In the first 30 days, you will:

• Enter sales orders to NetSuite using primarily Salesforce quote
• Align shipments of customer orders using FIFO method, while considering expedited/timely requests
• Collaborate with Logistics to ensure delivery timeframes are achievable

Within 3 months, you will:

• Fully proficient in executing the duties of the role and beginning to identify process improvements, inclusive of:

• Positive feedback on collaboration across primary internal stakeholder groups
• Enter sales orders within reasonable turnaround time
• Attention to detail in work across both day-to-day tasks and projects
• Asks for help from supervisor and / or stakeholder groups when needed

By the end of the first year, you will:

• Fully proficient in executing the duties of the role
• Independently driving process improvements with support as needed
• Monitor sales orders and confirm accurate delivery details to our customers

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Process customer orders in a timely manner with accuracy and discipline
• Coordinate with Sales, Logistics, and Manufacturing teams to align customer orders with ship out dates based on priority and supply
• Help with process scale and automation
• Work on technical development by learning systems and working towards proficiency in them (Salesforce, NetSuite, Microsoft Office, Shipwell)

• Have daily interactions with Sales, Global Services, Finance, Manufacturing, Customer Success; support teams' inquiries, and learn which requests are for our team vs Global Services and other teams
• Get familiarized with Evolv and utilize resources available to grow (Learning Management System, Training Classes, Observe Installation)
• Engage with internal stakeholders in a collaborative and productive way, focused on customer success through team engagement
• Collaboratively drive process improvement where relevant to improve productivity through innovation

What is the leadership like for this role? What is the structure and culture of the team?

• You will join the Customer Success organization, reporting to an Order Management Specialist. The Global Services team is comprised of 7 team members with a range of experience levels from entry, mid and senior.
• The team culture is based on trust, collaboration, and ongoing development through kindness, authenticity, courage, drive and fun!

Where is the role located?

• This role is based in Waltham, MA and can be done fully remote on the East Coast.

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you
• Tuition Reimbursement

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].