Order Management Specialist -P2

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleOrder Management Specialist -P2
Location(s)Japan, Yokohama

· Manage order fulfilment and timely shipment delivery to customers.

· Facilitates and coordinates Returned Material Authorization (RMA) as necessary.

· Ensures complete and accurate documentation of customer requirements.

· Ensure customer excellence and collaborative support.

· Ensure proper documentation and all order management processes according to corporate policies.

· Handling purchase of local item from the 3rd party vendor for Large pack and service order

· Support to buy the item from 3rd party vendor in Japan and ship to PKI SG to fulfill SGS2 stock.

· Coordinate shipping between various manufacturing sites, warehousing and third-party suppliers.

· Communicating with 3rd party vendor to get the replacement unit if there is any defective

· Follow up with logistic to arrange shipment.

· Safety stock setup for JPS1 plant

· Handling Demo order

· Ensure timely reporting of orders, inventory, and backlog.

· Create weekly and monthly reports as requested.

· Participate in special projects and key initiatives identified from time to time.

· Other ad hoc tasks/projects assigned by the manager.

· Identify and respond efficiently to customer enquiries.