Order Management Sr. Analyst

EXPECTATIONS AND TASKS
The Anaplan Order Management team provides the oversight and global administration of Anaplan sales orders. Whether processing Software as a Service subscription orders, renewals and Professional Services engagements or provisioning customer entitlements and capacity, the order-to-invoice-to-provision process is our daily business. This position is remote-based and reports to the Director of Global Order Management & Provisioning in the Anaplan Commercial Operations organization.

DAILY TASKS

• Order Management Responsibilities
  • Review incoming orders (contractual documents, SFDC entries, POs and approvals).
  • Process orders in SFDC according to Anaplan Revenue Recognition and Booking policies, external regulatory guidelines and existing internal controls.
  • Ensure license entitlement is correctly entered in SFDC to provide accurate order fulfillment.
  • Manage provisioning and entitlements and all associated projects and initiatives for the department.
  • Process terminations.
  • Find creative ways to solve problems.
  • Use initiative to drive improvements and best practices within the team.
  • Be a dedicated point of contact for internal customers.
    
• Provisioning Responsibilities
  • Create Client Workspaces (Standard, Hypermodel and BYOK)
  • Delete Client Workspaces
  • Adjust Client Workspace sizes (increase/decrease)
  • Assist with rebalancing Client Workspaces
  • Enable SSO (Single Sign On) for Client Workspaces
  • Have a thorough understanding of all Data Provisioning Environments
  • Develop working relationships with L3 Support

WORK EXPERIENCE

• Prior experience in order management is required.
• Work experience with Subscription and Services contracts in a SaaS environment, including a working knowledge of provisioning and entitlements.
• Project management experience.
• Experienced and comfortable in a fast-paced environment.
• Knowledge of SFDC is an advantage.
  

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree is required; focused area of study in business or accounting is preferred.
• 3-5 years professional corporate experience in Order Management or Support.
• Highly organized, detail-oriented and administrative-focused with a project management approach to responsibilities.
• Project management skills and an aptitude for process improvement
• Proficient with written and spoken English.
• Good command of MS Office (Excel, Word and Outlook).