Order Management Supervisor

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

The Order Management Supervisor is accountable for leading employees in order to cash processing while maintaining the ultimate customer experience by providing best in class service.

Duties & Responsibilities:

• Supervise the team of 6+ Order Management associates day-to-day tasks and priorities as it relates to order to cash processing.
• Develops and maintains a thorough knowledge of the Topps product portfolio, release calendar and customers.
• Collaborates with Logistics Manager on upcoming releases to ensure customer on-time delivery KPI is maintained.
• Respond to internal and external customer issues, determine root cause, explore and implement mistake-proofing measures.
• Develop and monitor key metrics to meet/exceed departmental goals.
• Troubleshoot and Problem Solve systems related order processing errors as they occur.
• Support implementation of new ERP system
• Support the growth and development of assigned employees, and conduct performance reviews.
• Communicate expectations and hold team members accountable for delivering results.
• Provide problem-solving and innovative ideas to support internal and external customers.
• Manages time and payroll systems.
• Additional duties as needed.

Skills & Qualifications:

• Bachelor's degree preferred but not required.
• 3+ years of experience in supply chain, distribution, or related field required.
• 1+ years in Management, Supervisory or Team Lead experience required.
• Ability to drive team performance to achieve department and individual metrics.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to think strategically with a focus on the big picture.
• Ability to communicate effectively, both orally and in writing, to all levels of employees and customers.
• Works well under pressure with multiple projects and deadlines.
• Systems experience with WMS, OMS, Excel, and other Office applications
• Strong analytical and communication skills

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA