Order Operations Specialist

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

We’re seeking an experienced Order Operations Specialist to build upon this reputation with an unwavering commitment to standards-based network and service deployments. The ideal candidate is an organized, methodical professional with the experience necessary to take our products to the next level with respect to accuracy and guidelines. The Order Operations Specialist will be charged with following a complete order acceptance program that not only audits the quality of our deployments, but also fosters a “quality culture”. 

Responsibilities

• Interpret, build upon, and comply with company order acceptance standards

• Review and address orders within service level agreements. 

• Streamline overall delivery workflow to enhance customer experience. 

• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions

• Document order acceptance activities with internal reporting and audits 

• Manage daily and quarterly responsibilities (i.e. all orders are counted for financials)

• Assist operations in tracking, documenting, and reporting internal acceptance violation/rejection patterns

• Assist in making recommendations to automate internal processes.

• Collaborate with Sales, Engineering, and Deal Management stakeholders for process improvement and troubleshooting.

Qualifications

• Bachelor’s degree in a related field required

• 3+ years of experience in order operations quality control or a related field

• Superb computer competence, including database management 

• Knowledge of order acceptance terminology, methods, and tools 

• Analytical, problem-solving, and decision-making skills

• Demonstrated knowledge of testing best practices, version control practices and defect management practice 

Preferred Qualifications 

• Ability/willingness to operate in a fast-paced, demanding environment

• Familiarity with Salesforce.com

• Understanding of Agile/Scrum methodology and how QA functions within it

The Base Pay Range: $56,300 - $75,050, commensurate with experience. 

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.