Order Operations Specialist/Sales Support Specialist

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Do you want to join usin helping to fight the world's most threatening diseases and enabling accessto care for more people around the world? At Siemens Healthineers, we pioneerbreakthroughs in healthcare. For everyone. Everywhere.

At SiemensHealthineers, We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally andprofessionally. Sound interesting? Then come and join our global team as Order Operations Specialist.

Our global team: We area team of more than 68,000 highly dedicated employees across more than 70countries passionately pushing the boundaries of what's possible in healthcareto help improve people's lives around the world. As a leader in the industry,we aspire to create better outcomes and experiences for patients no matterwhere they live or what health issues they are facing. Our portfolio, spanningfrom in-vitro and in-vivo diagnostics to image-guided therapy and innovativecancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are partof an incredible community of scientists, clinicians, developers, researchers,professionals, and skilled specialists pushing the boundaries of what'spossible, to improve people's lives around the world. We embrace aculture of inclusivity in which the power and potential of every individual canbe unleashed. We spark ideas that lead to positive impact and continuedsuccess. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitiousprofessional, looking for the next step in their career.

As an Order Operations Specialist/Sales Support Specialist in Reagentand Instrument Logistics Customer Operations, you will be responsible for:

• Processing customer inquiries and orders while ensuring business processes are followed.
• Responding to/resolving customer complaints and disputes to increase customer satisfaction
• Recognizing when to escalate customer issues
• Managing orders for products from customers via inbound phone calls and emails
• Collaborating in a professional manner with different teams within and outside the organization
• Maintaining a positive team environment while providing the best customer experience

This position may suit you bestif you are familiar with the below, and would like to develop your careerwith Siemens Healthineers:

• Enter, maintain, and process customer orders in SAP
• Manage inbound customer calls and emails related to customer orders, inquiries, and escalations.
• Troubleshoot/problem solve order issues, issue credits, and process returns as needed
• Running and managing reports to reduce open tasks
• Proactively manage relationships with customers, Marketing, Planning, Sales Reps., Account Executives, and shipping distribution personnel by building and maintaining relationships,

Required skills to have for thesuccess of this role

• 3 years vocational training and 3 years of practical experience required
• Lean Six Sigma training preferred
• Strong computer skills, knowledge in Windows and Microsoft Applications and experience with SAP and CRM preferred
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Exceptional attention to detail
• Strong organizational skills and able to multi-task
• Able to work in a team environment, be flexible, reliable, and supportive
• Able to prioritize assigned tasks
• Minimal travel is required

At Siemens Healthineers, we value those whodedicate their energy and passion to a greater cause. Our people make us uniqueas an employer in the med-tech industry. What unites and motivates our globalteam is the inspiration of our common purpose: To innovate forhealthcare, building on our remarkable legacy of pioneering ideas thattranslate into even better healthcare products and services. We recognize thattaking ownership of our work allows both us and the company to grow. We offeryou a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.

If you want to join us in transforming the wayhealthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

If you wish to find out more about the specificdivision before applying, please visit: https://usa.healthcare.siemens.com/about.

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Please beware of potentially fraudulent jobpostings or suspicious recruiting activity by persons that are currently posingas Siemens Healthineers recruiters/employees. These scammers may attempt tocollect your confidential personal or financial information. If you areconcerned that an offer of employment with Siemens Healthineers might be a scamor that the recruiter is not legitimate, please verify by searching for theposting on the Career site: https://jobs.siemens-healthineers.com/careers

"Successful candidate must be able to work withcontrolled technology in accordance with US export control law." "It is SiemensHealthineers' policy to comply fully and completely with all United Statesexport control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign Assets Control(OFAC) sanctions regulations."

As an equal-opportunity employer we are happy toconsider applications from individuals with disabilities.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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