Order Specialist

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Join us as a Order Specialist

Responsibilities of this job consist of transactional, analytical and strategic work to support WWT's end-to-end Order Management Supply Chain function, including but not limited to the following:

• Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer, which includes transactional inputs. This level of order management requires a deep level of system and supply chain understanding
• Identifying and correcting transactional order issues
• Managing execution and cross-functional accountability throughout WWT Supply Chain
• Creating operational and customer-driven reporting utilizing business intelligence tools and communicating updates to customers
• Taking a self-driven approach to solving problems and improving WWT's order management processes and systems
• Applying a continuous improvement mindset to enhance current processes

A successful candidate for this role would exhibit the following traits:

• Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
• Efficiently and effectively communicates information to promote collaboration and HPT
• Able to convey ideas clearly and succinctly through written communication
• Persistent and determined in the face of adversity
• Effectively manages their time to deliver work efficiently
• Always applies a customer service mindset and strives to deliver customer delight
• Demonstrates effective prioritization skills in an environment with many competing demands
• Applies superior critical thinking skills to identify solutions to difficult problems

Skills necessary to be successful in this role include the following:

Core Functional / Technical Skills

Requirement

Service Delivery Effectiveness

Measures and evaluates the effectiveness of service delivery to ensure that it meets desired standards and agreements.

Supporting

Operational Excellence

Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.

Applying

Operational Planning

Forecasts market demand for the organization's products, partners with the business to plan for demand, and creates a full view of supply chain activities.

Supporting

Process Improvement

Continuously seeks new ways of working to make processes run smoother and faster.

Supporting

Systems Thinking

Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made.

Developing

Measurement/Evaluation

Measures and assesses customer and employee satisfaction and efficiency and effectiveness of programs through devising methods and procedures for collecting data (e.g., surveys, opinion polls, questionnaires, or evaluating existing data).

Supporting

Additional Functional / Technical Skills

Requirement

Data Analysis

Collects, analyzes and interprets data to reach conclusions and/or present insights and findings.

Applying

Materials Management

Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand.

Developing

International Importing & Exporting

Demonstrates knowledge of regulation relative to international importation and exportation (e.g., customs requirements, trade tariffs and duties, security regulations).

Developing

Education

• Bachelor's degree required, preferably in business or supply chain related field

Certifications

• N/A

Work Experience

• 2-3 years of supply chain related experience, preferably in a complex manufacturing environment

Specialized Knowledge, Skills, and Abilities

• Demonstrated ability to work independently on routine assignments
• Ability to demonstrate a work ethic consistent with WWT's Core Values