Order Support Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

Independently manage sales operations and order execution process for assigned opportunities.

Key Responsibilities

• Accept and book all customer orders, to include verifying bookable documents are complete and accurate prior to booking.

o Create required parts

o Enter order in Signal software to be visible in customer platform Hatch

o Create receiving PO

• Monitor direct ship orders and close when applicable
• May require working with internal account teams to obtain required tracking and serial data
• Add Support Contract data for assets which require it
• Monitor incoming ETA dates and update purchase orders/sales orders accordingly
• Identify order process improvement opportunities, report them to Operations Manager
• Perform other related dues as assigned and required by Operations Manager
• Monitor email for new incoming requests

Skills Required

• Associate degree required; bachelor's degree preferred
• Minimum of two years’ experience working in a high volume, fast-paced environment required.
• Ability to become a trusted partner to Engineered Solutions Team, resulting in increased turnaround time and order quality
• Ability to understand/analyze client needs to ensure orders are viewable in Hatch accurately
• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.
• Strong verbal and written communication skills.
• High level of attention to detail and exceptional organizational skills
• Ability to manage several projects at once
• Ability to adapt and react to quick changes
• Ability to work effectively and efficiently under pressure

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.