Order to Cash Analyst

About Us:

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and findan empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challene, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The Order to Cash Analyst role will ensure timely management of requests and queries. This role will also ensure that all customer creation and amendments, and adjustments are processed accurately within allowed turn-around.

MAIN DUTIES AND RESPONSIBILITIES:

• Support internal and external customers by providing quick and accurate resolution.
• Perform complete set up or amendment of customer details which will be reflected on invoices as requested by the business.
• Process billing interface from various source systems and manual invoice requests.
• Process payment allocations from various payment gateways
• Perform balance sheet and supplier account reconciliations
• Extract audit trail reports across all systems and verify against customer accounts created or amended in Oracle.
• Process adjustments and urgent requests accurately and on a timely basis.
• Create an environment of continuous improvement with documented standard procedures.
• Perform Incident Management through Root Cause Analysis, Corrective Actions and Preventive action planning as needed
• Perform and participate in tasks and special projects that may be assigned from time to time and whenever needed.

PERSON SPECIFICATION

• Candidates must possess at least a Bachelor's/College Degree in Accountancy or Finance and/or equivalent courses. Certification of Public Accountancy is preferred, but not required.
• Minimum of two (2) years of experience in accounts receivables, order-to-cash and maintaining general ledger, preferably from global shared services environments and/or multinational companies.
• Preferably with Oracle System, Adbook and/or Salesforce, Archimedes, CRM background but not required.

CORE COMPETENCIES

• Attention to Detail - Ability to notice both minute and pertinent details of transactions, situations and documents; thorough and conscientious when performing work.
• Communication Skills – Ability to convey clear and convincing oral and written communication to individuals or groups effectively taking into account the audience and nature of the information.
• Customer Service – Ability to work with internal customers, assess needs, provide information or assistance, resolve concerns, or satisfy their expectations; committed to providing quality products and services.
• Problem Solving – Ability to identify problems; determine accuracy and relevance of information; use sound judgement to generate and evaluate alternatives and make recommendations.
• Collaboration with Peers – Coordinates with teams across department, organisation, and global boundaries; Builds and maintains a broad network of relationships with the aim of promoting and developing the organisation

What’s in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced family leave packages, and Giving Back opportunities. Full details of our benefits can be found here. 

Further Information:

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.