Order to Cash Specialist

• Taking ownership of administering the cash cycle including:, invoicing, collections, customer communication, cash receipt deposits and reconciliation.
• Updating and maintaining the customer billing schedule including new, upsell, downsell, and churn customer invoices invoices as well as contract amendments.
• Reconcile credit/debit balances. Communicate with past due customers to resolve outstanding balances as necessary.
• Analyze new and existing customer credit worthiness and collectability risks.
• Reconciling month end billing between Salesforce and Netsuite.
• Serve as the point person for customer and internal cross-functional inquiries and requests around billing and collection issues.
• Interpreting billing details from customer order forms and setting invoicing schedule accordingly.
• Develop and adopt best practices for accounting and business processes.
• As a member of our Finance team, you'll support internal operations by partnering with the Client Success team to review client renewal information

Who We Are:

ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, an HR & Payroll system, powered by DATIS HR Cloud, as well as a Patient Engagement Platform, powered by CaredFor. Through these products, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

Requirements

• 3+ years of experience in order to cash responsibilities at a technology company (SaaS experience preferred).
• Proven ability to resolve customer collections discrepancies on customer phone calls with great articulation and customer service.
• Strong understanding of accounting systems and data structure, especially billing systems. Experience with Netsuite and Salesforce a plus.
• Customer collections experience highly preferred.
• Proficiency in MS Office with intermediate skills in Excel.

Benefits

Benefits and Advantages:

We care about the health and well-being of our team. We provide a comprehensive benefits package including:

• Multiple medical insurance options including a 100% employer-paid plan
• 401k plan with company match
• Company-funded Life, AD&D, and Disability Insurances
• Company-sponsored training and certification programs

• Open PTO program
• Company holidays include New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Day, and 2 Floating Holidays
• Parental Leave
• Perks in our offices include paid parking, an on-site gym, catered lunches, and healthy snacks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.