Organ Allocation Coordinator Assistant

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

At Donor Network West (DNW), our mission is to save and heal lives through organ and tissue donation for transplantation and research. We are actively seeking a Organ Allocation Coordinator Assistant dedicated to supporting this mission. This crucial role involves maintaining a commitment to our core values of passion, excellence, diversity, equity and inclusion, while also assisting the Organ Allocation team in ensuring continuous patient safety assessment and improvement for donation and transplantation.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Reporting of Intra-Operative and Post-Procurement Test Results and Discovery of Potential Disease Transmissions: 
• Accurately and promptly report intra operative and post procurement test results. 
• Obtaining QuantiFERON TB test results
• External Match swap
• Organ outcome Dispositions
• Obtaining & reporting final biopsy
• Any additional tasks from case (i.e. Culture follow up etc.)
• Strongyloides testing when results after OR
• Positive ID results (RPR/HIV/ HBV/HCV etc.) and reporting on portal
• Bypass codes if reason for bypass is provided
• HLA attachments and verification for cases
• Follow up and report potential disease transmissions.
• Ensure the timely and accurate completion of data submission in Donor Network West’s EMR and OPTN’s required data submissions.
• Submit quality events to Donor Network West internal portal, including potential disease transmission incidents and inquiries from transplant centers and processors.
• Collaborate with internal and external partners to facilitate the exchange of information related to deceased donors.
• Assist in data collection analysis and documentation trends related to patient safety and organ transplant. 
• Assist in generating monthly reports on quality events.
• Conduct follow-up calls related to kidney transplantation.
• Update transplant surgeon schedules on the portal when received.
• Providing precise source documentation to various DNW departments upon request

QUALIFICATIONS

• The OAC assistant will have strong communication skills as they will be responsible for effective communication via phone with transplant surgeons and donor hospitals. This includes facilitating seamless coordination and information exchange to further our life saving mission.
• Attention to detail is required due to the nature of the role.
• Strong interpersonal skills and respectful communication with internal and external partners.
• Ability to convey a sense of urgency as needed and persists in the face of obstacles.
• Ability to read and interpret documents to obtain needed information, and understanding when results require escalation.

EDUCATION AND EXPERIENCE

• Bachelor of Arts or Bachelor of Science degree or two years of experience in an Organ Procurement Organization in a related organ donation role. Relevant certification with experience in health care maybe substituted.
• Customer relations experience.
• Minimum two years’ work experience in a related field or two years health care experience.
• Knowledge of medical terminology preferred.
• Knowledge and understanding of electronic health records & Microsoft office applications will be necessary.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.