Organization Program Manager

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. For our US based employees, the company covers the entire cost for an employee's health, dental, vision, disability, and life insurance, as well as contributing to a significant portion of the family premium. Our global headquarters offers an on-site gym staffed with personal trainers, a cafe, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.

JOB SUMMARY:

The Organization Program Manager (OPM) is responsible for the day-to-day management and development of Company related programs and services, including internal research, quality assurance, and program infrastructure connected to MilGov support, Marketing initiatives, and Human Resources projects. This role includes responsibility for managing technical performance, updates and enhancements, schedules, and support to business development to keep in line with organization goals and requirements. The OPM will coordinate efforts across different departments and support the organizations programs with respect to defining, prioritizing, implementation, testing, and developing projects and programs specific to MilGov support, Marketing initiatives, and Human Resources project support.

ESSENTIAL DUTIES/RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operations standards, established safety rules and requirements for adherence to company attendance guidelines. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

• Develop and manage communication plans and processes for the SD DOD SkillBridge program and all other Military related on job training or internship programs.
• Assist with HR recruitment duties as needed.
• Work with third-party vendors as necessary to ensure mission-critical services are operational. Within the Organization.
• Maintain exceptional support problem resolutions if/when issues occur.
• Coordinate efforts between MilGov groups and marketing support/initiatives.
• Assures quality of program services and deliverables and provide Management updates as needed.
• Manage cross organizational projects effectively and efficiently.
• Provide assistance when necessary to all departments for process improvements.
• Ensures compliance with relevant corporate and Company policies and standards.
• Research cost vs billing scenarios and strategies to improve margins as we produce new programs within the organization.
• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity
• Other duties may be assigned.

GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

• Bachelor's Degree or equivalent combination of education and experience.
• Proficient with general office systems including but not limited to; Microsoft Office Suite, Excel, Word, PowerPoint, SharePoint, ADP, and the ability to adapt to a variety of other software databases.
• Must be able to perform independently and in a team environment.
• Must have the desire and ability to work in a fast paced environment with minimal supervision.
• Must have a clear understanding of SD's products and services as well as its service providers.
• Highly organized with the ability to multi-task.
• Ability to be diplomatic and maintain confidentiality.
• Successful candidates must successfully complete a background check and drug test.

PHYSICAL DEMANDS:

While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (< 25lbs), and use standard office equipment such as computer, printer, phone and cell phone. In addition, there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects.

WORK ENVIRONMENT:

The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel is required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, flight-line or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 777-3000

Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.