Organizational Change Management (OCM) Specialist

About RapDev:

We specialize in engineering the most progressive Datadog and ServiceNow environments. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability availability and deployment velocity across organizations of all sizes.

We are looking for a versatile OCM Specialist to join our growing Organizational Change Management (OCM) Practice. This role requires the flexibility to pivot between deep analytical work artifact creation and occasional direct training delivery. Whether working alongside the OCM Lead on complex transformations or managing smaller engagements independently you will be a key advocate for the client’s success.

This role is based in Boston with an expectation of coming into the office Tuesday–Thursday each week.

What you’ll do:

• Lead Impact Analyses to identify stakeholders workflow changes and engagement strategies

• Assess client communication/training environments and develop adoption plans aligned to project goals

• Build and execute project plans in collaboration with client teams

• Create communication assets (emails newsletters presentations) managing approvals translations and delivery tracking

• Develop and validate training materials (ServiceNow paths videos guides Knowledge Articles) with technical teams

• Coordinate and/or deliver training with L&D; track completion and effectiveness

• Maintain reusable OCM assets and support scalable processes

• Manage OCM lifecycle; support large-scale transformations alongside OCM Leads

• Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation
  

Who you are:

• Organizational change management experience or strong ability to assess team dynamics and change impact

• Familiarity with impact assessments stakeholder mapping translating technical requirements

• Data-driven with experience analyzing adoption metrics (usage surveys)

• Instructional design and strong written communication skills

• Comfortable facilitating training or partnering with L&D teams

• High emotional intelligence; able to anticipate resistance and change fatigue

• 2+ years in client-facing roles managing expectations and deliverables

• Project management experience (cross-functional coordination approvals deadlines)

• Adaptable across independent work and large-scale transformation support

• Experience with AI/content tools (e.g. ChatGPT Gemini Claude Scribe Snagit video editing) a plus

Compensation:

• Base Salary: $75000-$100000 annually depending on experience

Benefits:

• 100% Employee Healthcare Coverage (Medical Dental & Vision)

• Retirement Plan (5% 401k Match IRA)

• Unlimited Paid Time Off (4-week minimum) (Vacation Sick & Public Holidays)

• Parental Leave

• Fitness & Commuter Subsidies available

• Equity

• SL & LT Disability

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race color religion sex national origin age disability veteran status or any other protected characteristic.

What We Do

We help customers of all sizes transform into true DevOps organizations. We've taken several customers from deploying applications once a month to hundreds of times a day. We're a team of experienced ServiceNow Wizards and passionate SRE's contributing to the open-source community who have built multiple enterprise-scale CI/CD pipelines and integrations to help your organization build velocity in your release cycle. We specialize in helping organizations go through a full transformation of their Development and engineering teams allowing them to integrate their operations with their development teams. We have taken customers on journeys ranging from Tool integrations to Culture and Organizational changes.

Why Work With Us

We believe in customer-centric relationships built on transparency flexibility and innovative problem-solving. We like to work on cool tech and solve interesting problems. We’re fast paced but not at the expense of quality work. And we’re competitive – but only at our weekly poker game nights.

Gallery